Privacy Policy

OUR COMMITMENT TO YOUR PRIVACY

Your privacy is important to us and we are committed to protecting your personal information. This policy explains our online processes and the choices you can make about the way your information is collected and used.

 

RELEVANT LEGISLATION

UK Data Protection Act 1988 (DPA)

EU General Data Protection Regulation 2018 (GDPR)

OUR WEBSITE

Our website  is hosted by Wix.com. Your data may be stored on Wix’s data storage, databases and general applications.

This data is held on secure servers behind a firewall. 

CUSTOMER ORDERS

When you place an order, as part of the process, we receive personal information from you such as your name, address, email address, telephone number and delivery instructions. This information is held securely on our servers and we will only use it for the following purposes:

To process and dispatch your order.

To contact you if there are any queries with your order.

For our internal record-keeping.

CARD PAYMENTS

Payments are made using PayPal's and Wix's Secure Payment Systems. Once you confirm that you want to place the order, you will be taken to the payment system of your choice. Your card details are entered on their secure site and are authorised by your bank.

 At no point are your card details entered on The Ribbon Shop's website and our staff cannot see or obtain your card details. If at any point a refund is needed we will make this using PayPal's or Wix's secure payment systems.

 

If you place an order by phone and give us your card details for payment, these are destroyed immediately once the payment has been put through.

We use Paypal's secure payment system to process your payment.

 

 

FORM SUBMISSIONS

If you subscribe to our newsletter, we will only use your contact details to send you information about our products, services and exclusive offers.

Your  information is held securely on our servers. You can unsubscribe at any time by clicking Unsubscribe on our newsletter.

Alternatively, you an email us on contact@theribbonshop.co.uk or drop us a line. Our address is:

The Ribbon Shop

171 Kenton Road

 Gosforth

Newcastle upon Tyne

NE3 4NR

 

EMAIL ENQUIRIES

We use return email addresses to answer any email enquiry you send us.

Your email address will not be used for any other purpose and is not shared with third parties.

 

 

WEBSITE VISITOR TRACKING

Like most websites, our website uses Google Analytics. This collects information in an anonymous way, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use this information to better understand how visitors find us and how they interact with our website. We may use this to make adjustments to our website in order to deliver a better customer experience. This data is anonymised but you can opt out of this tracking at any time via your own browser settings.

 

 

WHO DO WE SHARE YOUR INFORMATION WITH?

We will not sell, distribute or lease your personal information to third parties unless we are required to do so by law.

 

We will only share your information with trusted third parties when it is necessary, to process your order and to provide support in running our website.

These third parties have been carefully chosen and all of them comply with the legislation set out in the Privacy Policy:

Google (Privacy policy)

Wix (Privacy Policy)

Royal Mail (Privacy Policy)

Parcel Force (Privacy Policy)

RETENTION OF PERSONAL INFORMATION

We won't retain any of your personal data any longer than is necessary. It will only be retained for the purposes described in this policy until such time as it is no longer valid or you specifically request its removal.

 

 

DATA BREACHES

We will report any unlawful data breach of this website’s database or the database(s) of any of our third-party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

 

 

 HOW YOU CAN ACCESS YOUR INFORMATION

You can request a copy of the data we have collected from you (order history, personal details, etc.) by submitting an email request to us at contact@theribbonshop.co.uk or you can write to us. 

To protect your privacy and security, we will take reasonable steps to verify your identity before granting access to this information or making corrections.

 

 

 HOW TO CONTACT US

Should you have other questions or concerns about our privacy policies, please call us on 0191 587 2892;  send an email to contact@theribbonshop.co.uk

or write to us at:

 

The Ribbon Shop

171 Kenton Road

Gosforth

Newcastle upon Tyne

NE3 4NR

 

In the extremely unlikely event that you are dissatisfied with any way that we handle your data requests, you are able to raise your issue with the ICO.

 

 

CHANGES TO OUR PRIVACY POLICY

This privacy policy may change from time to time in line with legislation or industry developments. We recommend that you check this page occasionally for any policy changes.

F0llow us:
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The Ribbon Shop,
171 Kenton Road, Gosforth, Newcastle upon Tyne, NE3 4NR
0191 597 2892